RECEIVING YOUR ORDER

Christmas Delivery Times

Standard Delivery

  • UK Mainland orders placed before 2pm on 21st December will arrive no later than 24th December.
  • European orders placed before Friday 14th December will arrive no later than 24th December.
  • Rest of World orders cannot be guaranteed for Christmas with standard delivery however we are able to provide express shipping to most countries.

Express Delivery

For an additional fee it is possible to upgrade your delivery to our express courier service. This will reach most countries within 2-4 days. If the service is not given as an option at checkout please email info@bolinwebb.com and we will come back to you with a quote.

We know how important it is to receive your gifts on time. Whilst our services are extremely reliable delivery times cannot be fully guaranteed and can be subject to adverse weather conditions causing delays. We recommend giving as much time as possible for your order especially if poor weather is forecasted.

Christmas Opening Times

If you have a sales or customer service enquiry please email info@bolinwebb.com or call +44 (0)1572 868005.

Our offices are open from Monday to Friday, 9-5pm but will be closed from Friday 21st December until Wednesday 2nd January for the Christmas period.

Orders placed before midday on the 24th will be despatched the same day (10am for Non-UK), any orders after this will be despatched on Thursday 27th November.

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We deliver to the UK, Europe and worldwide, if you have any questions in regards to delivery, please email info@bolinwebb.com or call a representative on +44 (0)1572 868005. Your custom is very important to us and we endeavour to answer any queries within 24 hours Monday to Friday.

UK Delivery

Delivery within the UK is FREE OF CHARGE.

Order before midday Monday to Friday for NEXT DAY DELIVERY.

For added peace of mind, you will be sent a tracking number once your parcel has been despatched so you have the option to track your order.

Orders under £150 are sent via UK Mail, Orders over £150 are sent via DPD.

If you have any questions about delivery, please email us and we will be happy to help in any way possible.


Europe Delivery 

Delivery within the EU is £5. Please allow 5 – 7 working days for your order to be delivered.  

For remote areas such as the Canary Islands additional cost and time may be shown at checkout.

Orders made between Monday – Friday before 10am are despatched on the same day.

Once your parcel has been despatched, we will send you a tracking number so you have the option to track your order.

Orders are sent via DPD.

If you have any questions about delivery, please email us and we will be happy to help in any way possible.


China Delivery 

Standard Delivery to China is £10. Please allow 5 – 14 days for your order to be delivered. Items are shipped via Royal Mail international service and delivered by your local postal service.

Express Delivery to China is £15. Please allow 3 – 5 working days for your order to be delivered. Items are shipped via DHL international express service from door to door.    

Orders made between Monday – Friday before 10am are despatched on the same day.

Once your parcel has been despatched, we will send you a tracking number so you have the option to track your order.

If you have any questions about delivery, please email us and we will be happy to help in any way possible.


USA & Canada Delivery 

Standard Delivery to USA or Canada is £10. Please allow 5 – 7 working days for your order to be delivered. Items are shipped via Royal Mail international service and delivered by your local postal service.

Express Delivery to USA or Canada is £20. Please allow 2 – 3 working days for your order to be delivered. Items are shipped via DHL international express service from door to door.   

Orders made between Monday – Friday before 10am are despatched on the same day.

Once your parcel has been despatched, we will send you a tracking number so you have the option to track your order.

If you have any questions about delivery, please email us and we will be happy to help in any way possible.


Rest of the world
Standard worldwide delivery is £10. We deliver to most countries. Please allow 7 – 14 working days for your order to be delivered.

Orders made between Monday – Friday before 10am are despatched on the same day.
When we have despatched your order, we will send you a tracking code so you can track the journey of your parcel.

Orders are sent via Royal Mail. When standard shipping is unavailable we offer express delivery options via DHL, these will be quoted at the checkout.

If you are worried about delivery, please email us and we will be happy to help in any way possible.

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REFUNDS

Bolin Webb will refund or replace all un-used purchases within 14 days of the date of purchase. Please follow the process below to return a product.

  1. Let us know you wish you to return a product by emailing us on info@bolinwebb.com. Remember to include your Order # and reason for return.
  2. Send the item back to the address provided within 14 days of notifying us of your intention to return – we recommend sending your product recorded delivery just in case anything goes missing.
  3. On receipt of the product, we will refund your purchase and send an email to confirm this.

 

Exchanges

If you wish to exchange a product for any reason, please return your item within 14 days by following the standard returns procedure above. We will exchange on receipt. 

If you have any questions in regards to refunds, please email info@bolinwebb.com or call +44 (0)1572 868005

Please Note: Bolin Webb are unable to cover the cost of returns unless there is a fault with the product or error with the order.

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GUARANTEE

Each razor comes with a 2 year-guarantee. To validate your guarantee, please fill in all details by following this link – The Guarantee. This guarantee is against any mechanism or assembly failures but does NOT guarantee again issues with paint or finish. If you are experiencing a problem with your razor and have any questions. Please get in touch via email using info@bolinwebb.com.

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QUESTIONS?

If you have any questions, please email info@bolinwebb.com or call +44 (0)1572 868005. We are open Monday – Friday 9am – 5pm and endeavour to respond to any queries as soon as possible.